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Our policy lasts 14 days. If 14 days have gone by since you received, unfortunately we cannot offer you a refund or return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the tags and labels attached.Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be accepted.

Once your return is received and inspected, you will receive an email when the refund has been processed. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note Shipping costs are non-refundable.

Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.

if you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. there is often some processing time before a refund is posted.

if you’ve done all of this and you still have not received your refund yet, please contact us at info@saddog-official.com.

The cost of returning an item is at the customer's own expense. We would always advise you to securely package your return and use a tracked delivery service or courier as we cannot be held responsible for items lost or damaged in transit. Please email info@saddog-official.com for further instructions.

Please ensure to mark any returned items as “returned goods” on customs or postal forms. Failure to do so may delay the issue of any refund due and can result in the shipment being returned to sender. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We can only process returns on orders purchased directly from saddog_official.com